Ingrid Bens
Participative Dynamics, Sarasota, Florida
This article is reprinted from the author's book, Facilitating to Lead: Leadership

Strategies for a Networked World (Jossey-Bass, 2006)

Abstract
As more work is performed by knowledge workers in matrixed structures supported by technology, facilitative leadership is emerging as the most effective style for creating and sustaining high-performing teams. It differs most significantly from command-and-control leadership in its ten essential core processes for managing relationships and building collaborative cultures. These processes, which are matched to specific stages in the life cycle of a project or team, structure productive dialogues for integrating a new leader, visioning, team launch, operational review, survey feedback, debriefing, negotiating, assessing peer performance, mediating conflict, and coaching. © 2006 John Wiley & Sons.

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