Abstract,
By harnessing accelerated performance improvement and rapid learning across all of its 29 facilities, Bon Secours pursues consistency, integration, quality, and transparency of patient care, even as it leverages the scale and scope of its operations for higher efficiencies. And now it's pursuing the holy grails of standardized care and a single electronic medical record for each patient. Improvement projects linked to performance gaps in balanced scorecard dashboards are executed with Lean Six Sigma methodologies and rapid-cycle improvement. Communities of Excellence then transfer improvements and replicate proven practices across facilities. This approach is helping fuel two interconnected initiatives: Clinical Transformation, the redesign of workflows - including common order sets and care plans - supported by the new ConnectCare clinical information system, which together aim to standardize 80 percent of patient care across all facilities. © 2009 Wiley Periodicals, Inc.
H. Douglas Sears
Bon Secours Health System, Marriotsville, Maryland

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